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How We Protect Your Privacy on link gowin

When you open an account and fund it via DANA, OVO, GoPay or QRIS, your personal and payment data stays encrypted and secure on our servers.

Data you give us stays privateEncryption on all transactionsNo sale of your info to third parties
Explore the Lobby Read FAQ
link gowin How We Protect Your Privacy on link gowin
PRIVACY QUESTIONS

How to Reach Us About Your Data

Team online

Live Chat

Open your account settings, scroll to Help, and select Live Chat. Our team responds during lobby hours — 08:00 to 23:00 Jakarta time, seven days a week — to answer privacy requests and help you access or modify your data.

Email Support

Send your privacy request to [email protected] with your account email and a clear description of what data you want to access, update or delete. We reply within 3 business days.

In-Account Settings

Visit your Profile tab on desktop or mobile to view, update or request deletion of your stored name, phone number and email. Changes take effect immediately on your next login.

DATA HANDLING

How We Secure Your Information on link gowin

Encryption & Storage

All data transmitted between your device and our servers uses TLS 1.2 encryption. Your deposit methods, account balance and withdrawal history are stored in secure databases with restricted access and regular backups.

Cookie & Tracking

We use cookies to keep you logged in, remember your game preferences and prevent fraud. You can clear cookies in your browser settings; doing so will log you out but does not delete your account or gameplay history.

Account Security

You set a password when you register. We do not store your password in plain text and never ask for it via email or chat. Update your password in Settings if you suspect unauthorized access.

Data Retention

We keep your account data active while your account exists. If you close your account, we retain deposit and withdrawal records for seven years to comply with payment regulations and tax law.

Third-Party Sharing

We share your name, email and deposit method only with payment processors (DANA, OVO, GoPay, QRIS networks) to clear your transactions. We do not sell or share your data with advertisers or brokers.

Your Data Rights

You can request a full export of your data, ask us to correct errors or request deletion of your account and associated records. Contact [email protected] with your request and we will respond within 10 business days.

Privacy Policy – Frequently Asked

We collect your full name, email address, phone number, date of birth and payment details (deposit method and account information). We also collect data about your gameplay — session duration, game titles played, win/loss history and withdrawal requests — to operate your account and detect fraud.

Your payment details are encrypted immediately upon entry and transmitted securely to the payment processor. We do not store your full card or account number; only a reference ID is kept in our system. Payment networks handle the actual transaction outside our platform.

Yes. Log in to your account and go to Settings > Privacy & Data. You will see your registered name, email, phone, deposit history and game session logs. To download a full copy of all your data, email [email protected] and we will send it within 10 business days.

Your active account data is retained while your account is open. If you close your account, we keep deposit and withdrawal records for seven years to comply with payment regulations and financial audit requirements where local law permits.

No. We do not sell, rent or lease your personal data to advertisers, brokers or any third party. We share your information only with payment processors necessary to clear your DANA, OVO, GoPay or QRIS deposits and withdrawals.

Change your password immediately in your account Settings. Then contact our Live Chat team (08:00–23:00 Jakarta time) or email [email protected]. We will review your account activity and help you secure it. We may request additional verification before processing any pending withdrawals.

Yes. Go to Settings > Close Account and follow the prompts. We will deactivate your account immediately. Deposit and withdrawal records are retained for seven years for compliance; all other personal data is deleted within 30 days. Contact support if you need confirmation of deletion.

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